Privacy policy

About This Policy

At Odyra, we value your trust as much as we value the craftsmanship behind every garment we create.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with us, or purchase our products.

By accessing or using the Odyra website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information.

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping & Billing Address

  • PIN Code

  • City & State

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Delivery information

  • Return or exchange requests

Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Website usage behaviour

  • Cookies and analytics data

You may also choose to share product preferences, reviews, feedback, survey responses, or customer support conversations with us.

2. How We Use Your Information

The information we collect helps us provide you with a seamless shopping experience.

We may use your information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Process returns and exchanges.

  • Respond to your enquiries and customer support requests.

  • Share important order updates and service-related notifications.

  • Improve our products, services, and website experience.

  • Personalise your shopping experience.

  • Prevent fraudulent transactions and misuse of our services.

  • Comply with applicable legal and regulatory requirements.

Where you have chosen to hear from us, we may occasionally share updates about new collections, product launches, stories from Odyra, exclusive offers, and community announcements. You may unsubscribe from these communications at any time.

3. Sharing Your Information

We respect your privacy.

Odyra does not sell, rent, or trade your personal information.

Your information may only be shared with trusted third-party service providers where necessary to operate our business, including:

  • Payment gateway providers

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics and marketing platforms

  • Customer support tools

These partners receive only the information necessary to perform their services and are expected to maintain appropriate standards of confidentiality and data security.

We may also disclose your information where required by applicable law or legal process.

4. Payments, Cookies & Data Security

All online payments are securely processed through authorised third-party payment gateways. Odyra does not store or have access to your debit card, credit card, UPI, net banking credentials, or other sensitive financial information.

Our website may use cookies and similar technologies to:

  • Remember your preferences.

  • Improve website functionality.

  • Analyse website performance.

  • Enhance your browsing experience.

You may choose to disable cookies through your browser settings. However, doing so may affect certain website features.

We implement reasonable administrative, technical, and organisational safeguards to protect your personal information. While we strive to maintain high standards of data security, no method of internet transmission or electronic storage is completely secure.

5. Your Rights & Policy Updates

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.

  • Correct or update your information.

  • Request deletion of your information where legally permissible.

  • Withdraw your consent for marketing communications at any time.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. The latest version will always be available on this page.

Your continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Email: contactusodyra@gmail.com
Brand Name: Odyra
Legal Entity: Odyra Lifestyle LLP

LLP IN no: ACJ-5578
Founders: Madhusmita Satapathy & Ankit Tripathy
Phone No: 9980756165, 8240719585